Cancellation & Refund Policy
Effective Date: 26 September 2026 · Last Updated: 26 September 2026
1. Overview & Scope
StaywiseSpaces (“we,” “us,” or “our”), operated by Staywise Technologies, provides cloud-based Software-as-a-Service (SaaS) property management software to hostel, paying guest (PG), and co-living operators across India via https://staywisespaces.in.
This Cancellation & Refund Policy outlines the terms under which paid subscriptions, software upgrades, and related digital services may be cancelled or refunded. By purchasing any subscription or service on our Platform, you explicitly agree to the terms described herein.
2. Important Distinction: Software SaaS vs. Tenant Physical Rent
A. StaywiseSpaces Software Subscriptions: This policy applies exclusively to software licensing fees, multi-property command center fees, or bed capacity tier upgrades paid directly to StaywiseSpaces.
⚠️ Tenant Rent & Advance Security Deposits:
StaywiseSpaces is purely a technology software provider and electronic intermediary. We do NOT operate, manage, lease, or inspect any physical accommodation, nor do we act as an escrow or custodian of tenant rental funds.
Any physical room rent, caution deposit, advance payment, or mess charge paid by a tenant to a hostel/PG owner—whether tracked, invoiced, or recorded on the Platform—is governed solely by the private bilateral agreement between that tenant and the property owner. StaywiseSpaces is not a party to this agreement and cannot issue refunds for physical hostel room rent or security deposits. Any disputes regarding room stay or tenant deposit refunds must be resolved directly with the respective hostel management.
3. Subscription Cancellation Policy
- Cancellation Requests: Property owners may cancel their recurring SaaS subscription renewal at any time by submitting a request to support@staywisespaces.in.
- No Renewal Upon Cancellation: Once a cancellation request is submitted, your account will remain active with full access until the end of the current prepaid billing period. No further charges will be debited from your payment method for subsequent cycles.
- Data Retention Post-Cancellation: Following subscription expiration, your property and tenant records will remain securely accessible in read-only mode for a grace period of 30 days to allow data export, after which access may be restricted in accordance with our Privacy Policy.
4. Refund Eligibility & Money-Back Guarantee
Annual & Multi-Month Subscriptions (7-Day Guarantee)
We offer a 7-Day Money-Back Guarantee for first-time annual or upfront multi-month subscription purchases. If you determine that StaywiseSpaces does not fit your operational needs, you may request a full 100% refund within seven (7) calendar days of the initial transaction date.
Monthly Subscriptions
Due to immediate cloud database provisioning, automated backups, and server resources allocated upon activation, monthly subscription fees are non-refundable once the billing cycle has commenced. You may cancel at any time to prevent auto-renewal for the next month.
Technical Inability & Service Unavailability
In the rare event of a verified technical defect or continuous service unavailability exceeding 72 consecutive hours that prevents normal platform operation, and where our technical engineering team is unable to resolve the defect after prompt written notification, we will issue a full or pro-rated refund for the affected period.
5. Refund Processing Timeline & Method
In strict adherence to Reserve Bank of India (RBI) payment aggregator guidelines:
- Settlement Timeline: Approved refunds will be initiated through our payment gateway partner (Razorpay) within 24 to 48 hours. Depending on your bank’s clearing cycle, the funds will credit back to your original source account within 5 to 7 business days.
- Original Payment Source: Refunds are credited strictly back to the original method used during payment (original Credit Card, Debit Card, Net Banking account, or UPI VPA). Under no circumstances will refunds be disbursed in cash or to third-party alternative bank accounts.
- Confirmation Notification: You will receive an official email confirmation containing the Refund Reference Number (RRN) as soon as the gateway initiates the credit.
6. How to Request a Refund
To request a refund under eligible conditions, please email our billing department with the following details:
- Registered account email address and phone number
- Hostel / PG name registered on the Platform
- Transaction Reference / Razorpay Payment ID (e.g., “pay_...”)
- Payment date and amount paid
- Brief reason for cancellation or refund request
7. Fair Dispute Resolution & Jurisdiction
We are committed to resolving customer inquiries amicably and transparently. We encourage users to contact our dedicated support team before initiating any formal bank dispute or chargeback.
This Cancellation & Refund Policy is governed by and construed under the laws of the Republic of India. Any legal dispute or claim arising out of this policy shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.